STAR Service isn’t a program – it’s a culture supported by our commitment to provide patients, visitors, and fellow team members with superior service. The STAR Service Common Purpose of “Our Caring Service Begins with Me” reminds us that this is both a team and an individual commitment. STAR Service’s foundation is based on our existing culture of Safety First and is the next important step on our journey to become the nation’s safest health system and the preeminent healthcare provider in the mid-Atlantic region.
|Desiney Weaver Lowery: I want to take a moment to tell you about one of your employees, Desiney Lowery. I have not know Desiney very long and there is no reason other than just a random act of kindness, for her gesture. Desiney called me on a very busy clinic day and asked if I had time for lunch. My reply, was "I hardly get time to go to the bathroom so lunch is a bonus". She said this is Nurse Practitioner Week and I want to take you to lunch. I was a little taken back. In all the years that I have graced the halls of this great institution, and worked for an outstanding department I have never been celebrated for the work I do. For me, it is just what I do. I do not expect it and in this case, I did not know how to take her gesture. Just ask her. Desiney I said, "why are you doing this?" Her reply was I think your profession is special and I always wanted to do nursing. "I just want to say thank you for what you do." This random act of kindness and acknowledgement of me made me feel so special. What a wonderful, gracious, caring individual. She did not have to do this, it was not expected and it came from her heart. I want you to know the extra mile Desiney took, not required, not expected and not in her job description to celebrate another in her department. This was the ultimate act of caring, kindness and relationships building that come from the heart.||Posted 12/01/2014|
|Charlene Morris, RN: Charlene is our interim Nurse Manager for ACC4/Internal Medicine Specialties. She has many hats to wear, but she has been a great help to us in our time of need. Thank you, Charlene, for helping us-and even washing the dishes!||Posted 11/26/2014|
|Tonette Taylor, Vicki Morison, Monique Minnix, Romekka Simmons, Troy Ford, Dawn Matthews, Brenda Parker, Tanya Parker, Stephen Smith, Raquel Concepcion, Cindy Whittaker, Marcus Charity: I want to take this time to say if these walls could talk it would say that we have a wonderful group of Patient Access Representatives in Internal Medicine Specialties on ACC4. During this week, I was without two coworkers, all of the Patient Access Representatives recognized and supported me in so many ways. They gave explanations to the patients so they weren't wondering what was going on. They went far beyond the call of duty to be team players for me. I appreciate all they do and will continue to recognize them when I can.||Posted 11/26/2014|
|Jervatus BrooksBell: JB as she is known amazes me with her positive energy. As those of us that work with her everyday, know she is the GO TO person for any and every issue. She treats every person with the kindness and is willing to do anything for anyone. She recently assisted a patient in obtaining a pesticide treatment at their home. This is way above her duties as a supervisor for front line staff. She has worked in many departments in her tenure here and it is obvious she was valued by the reponse she gets when she is walking the hallways on her way to meetings. JB is the type of coworker everyone deserves to have and I am priviledged to have the honor. Thank you JB for your smile and your kindness.||Posted 11/19/2014|
|Dr. Pablo Bedoya: From a patient: Dr. Bedoya was "absolutely phenomenal" and "in tune" to her needs. She explained that he could "always tell when [she] was getting upset and knew exactly how to handle the situation." She was so thankful that he "always asked what [she] though was going on [with her health] which made her feel empowered in their partnership." She states Dr. Bedoya's compassion made for a "dynamic moment that changed the relationship." By feeling "in control" she was able to "trust him and didn't second guess anything" he said. She appreciated his "really good bedside manner" and considered him to be "really exceptional, answering every question, even calling [her room] back directly even for something simple."||Posted 11/13/2014|