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Our Caring Service Begins with Me.

STAR Service isn’t a program – it’s a culture supported by our commitment to provide patients, visitors, and fellow team members with superior service. The STAR Service Common Purpose of “Our Caring Service Begins with Me” reminds us that this is both a team and an individual commitment. STAR Service’s foundation is based on our existing culture of Safety First and is the next important step on our journey to become the nation’s safest health system and the preeminent healthcare provider in the mid-Atlantic region.

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Star Bursts

Kathy Richio: On Saturday (2/28), nurse practitioner Kathy Richio went above and beyond to help my patient get the medication she needed after being discharged the day before. She consistently shows true dedication to our patients on a daily basis, and this was no exception. Posted 03/04/2015
Bernice Tuppince: On Saturday (2/28), my unit secretary Bernice went above and beyond to help my patient get the medication she needed after being discharged the day before. She consistently shows true dedication to our patients on a daily basis, and this was no exception. Posted 03/04/2015
Lauwana Hollis, discharge pharmacy: On Saturday (2/28), Lauwana went above and beyond to help my patient get the medication she needed after being discharged the day before. She took the time out of what I'm sure was a busy day in the discharge pharmacy to listen to what my patient's needs were and made every effort to fulfill them - and was successful! She demonstrated STAR service in every way - it was a true pleasure working with such a dedicated team member who cared so much about my patient's outcomes. Posted 03/04/2015
Faye Hampton: Faye Hampton is a day supervisor in ENS. On 3/4 we walked into our department on Nelson 6 and nothing had been done the night before. We saw Faye and she jumped right in. She ia ALWAYS available when we need her. Faye checks with us to make sure everything that needs to be done in our area has been completed. Thanks FAYE, you are an asset to VCUHS. Posted 03/04/2015
Mechelle Coleman: Mechelle is the front desk/greeter/registration clerk in the Nelson Clinic Women's health ultrasound office. An in patient came to the office having been sent from 8East for an ob us. THe patient arrived with a chart that had 2 different patients' information and papers in her chart. Posted 02/27/2015
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