STAR Service isn’t a program – it’s a culture supported by our commitment to provide patients, visitors, and fellow team members with superior service. The STAR Service Common Purpose of “Our Caring Service Begins with Me” reminds us that this is both a team and an individual commitment. STAR Service’s foundation is based on our existing culture of Safety First and is the next important step on our journey to become the nation’s safest health system and the preeminent healthcare provider in the mid-Atlantic region.
|Sarah Hubbard, NP: My wife had been having enormous problems in scheduling a test at a non-VCU facility. A couple of weeks and many phone calls had failed to resolve the issue. Sarah, although she is no longer following her, resolved the problem rapidly and gracefully. She took ownership of the issue and showed that she cares about VCU patients. Thanks!||Posted 04/07/2014|
|Dana Mills: Mrs. Mills was extremely helpful in helping me to find out who to talk to about helping a patient get some problems of hers fixed. She even followed up with me to make sure I had gotten the answers I needed.||Posted 04/03/2014|
|Julie Long: Thanks for all of your hard work helping the SLP dept with our many MBSs recently, especially on several hectic days!||Posted 04/03/2014|
|Belinda Parkins: Thanks for your determined, sustained efforts to relieve a pediatric patient's pain despite numerous obstacles placed in your path. You persisted in your advocacy, with the eventual wonderful results we all strive for!||Posted 04/02/2014|
|Jervatus Brooks-Bell: Thanks for helping me with that difficult patient. You helped me keep the correct perspective. Thank you.||Posted 03/28/2014|