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Our Caring Service Begins with Me.

STAR Service isn’t a program – it’s a culture supported by our commitment to provide patients, visitors, and fellow team members with superior service. The STAR Service Common Purpose of “Our Caring Service Begins with Me” reminds us that this is both a team and an individual commitment. STAR Service’s foundation is based on our existing culture of Safety First and is the next important step on our journey to become the nation’s safest health system and the preeminent healthcare provider in the mid-Atlantic region.

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Star Bursts

Monica Harris in Food & Nutrition Services: Dept received a most heart warming letter from a child concerning Ms. Monica and her caring service. I am forwarding a copy of the letter to Jessica and Patient Relations since I am unable to attach to this portal. Posted 12/18/2014
Pamela Derby: Pamela works alongside me often as a nurse practitioner on the Hospitalist service. She went above and beyond with a recent patient we encountered, both while the patient was hospitalized (in creating a trusting and caring relationship /environment and helping make a challenging diagnosis of a genetic disorder, which will significantly affect the patient's health in the future) and with post-discharge follow-up and care coordination. The patient's newly diagnosed genetic disorder places not only her, but her children, at significant risk of malignancies and therefore she needed urgent follow-up with both the genetics clinic and her new PCP at VCU. The patient missed her first appt. Pam took the initiative to call the patient (took numerous calls to finally reach her), figure out what the barriers were that kept her from the appt, and was able to assist her in scheduling a new appt and conveying the importance of her attending her appts. This clearly impacted the patient and will have a significant impact on her future health as the patient came to her follow-up thereafter and has been set-up with appropriate follow-up care and screening. This was all done on Pam's initiative and ultimate care for the well-being of the patient. I am very proud of her and her STAR service. Posted 12/12/2014
jeannette pauley: ms. pauley works in environmental services at va treatment center for children.she works the eve shift which also means when she has a very hectic,busy night she is alone doing her work but always with a pleasant attitude,often calling others "sweety" .some nights she may have many discharged pt. rooms to clean or many sick children to clean after but she does her very best. even when she has extra work she strives to do a great job with a smile.she is helpful greeting parents,visitors ,staff and children alike .if she is in the visiatation hallway or where a parent is and and they need help ,ms. pauley will quickly notify the appropriate person. ms pauley seldom calls in sick and if she is feeling bad at work she will "stick it out ".she states her deep faith in god will get her through and is thankful to work at vtcc and have this job.ms. pauley is a dedicated and thoughtful employee. she represents STAR SERVICE to me. Posted 12/05/2014
Desiney Weaver Lowery: I want to take a moment to tell you about one of your employees, Desiney Lowery. I have not know Desiney very long and there is no reason other than just a random act of kindness, for her gesture. Desiney called me on a very busy clinic day and asked if I had time for lunch. My reply, was "I hardly get time to go to the bathroom so lunch is a bonus". She said this is Nurse Practitioner Week and I want to take you to lunch. I was a little taken back. In all the years that I have graced the halls of this great institution, and worked for an outstanding department I have never been celebrated for the work I do. For me, it is just what I do. I do not expect it and in this case, I did not know how to take her gesture. Just ask her. Desiney I said, "why are you doing this?" Her reply was I think your profession is special and I always wanted to do nursing. "I just want to say thank you for what you do." This random act of kindness and acknowledgement of me made me feel so special. What a wonderful, gracious, caring individual. She did not have to do this, it was not expected and it came from her heart. I want you to know the extra mile Desiney took, not required, not expected and not in her job description to celebrate another in her department. This was the ultimate act of caring, kindness and relationships building that come from the heart. Posted 12/01/2014
Charlene Morris, RN: Charlene is our interim Nurse Manager for ACC4/Internal Medicine Specialties. She has many hats to wear, but she has been a great help to us in our time of need. Thank you, Charlene, for helping us-and even washing the dishes! Posted 11/26/2014
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