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Our Caring Service Begins with Me.

STAR Service isn’t a program – it’s a culture supported by our commitment to provide patients, visitors, and fellow team members with superior service. The STAR Service Common Purpose of “Our Caring Service Begins with Me” reminds us that this is both a team and an individual commitment. STAR Service’s foundation is based on our existing culture of Safety First and is the next important step on our journey to become the nation’s safest health system and the preeminent healthcare provider in the mid-Atlantic region.

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Star Bursts

Penny ONeill: For keeping the security of data under consideration while supporting a major upgrade project. Penny identified a potential risk in the methods used for authentication in the Responder 5 project and teamed up with the information security team to find an acceptable solution. Her efforts helped reduce the risk before the project was fully deployed. THANK YOU Penny for keeping Information Security in mind. Posted 09/03/2014
Cecelia Graham: On 9/3/14 the ACC Lower Level elevator was inoperable. I was on ACC 2 and discovered a group of patients who had been waiting a long time for the elevator to become available. The patients were taken to ACC 1 and two team members worked together to walk patients down a flight of stairs that led to the back of the MRI/CT suite. Approximately 8 patients began to arrive at the same time and some were at least 30 minutes late. When we arrived in the suite, Cecelia went right to work registering each patient and assuring them they would be seen. STAR BURST Cecelia! Posted 09/03/2014
Taja Cooper: On 9/3/14 the ACC Lower Level elevator was inoperable. I was on ACC 2 and discovered a group of patients who had been waiting a long time for the elevator to become available. The patients were taken to ACC 1 and two team members worked together to walk patients down a flight of stairs that led to the back of the MRI/CT suite. Approximately 8 patients began to arrive at the same time and some were at least 30 minutes late. When we arrived in the suite, Taja went right to work registering each patient and assuring them they would be seen. STAR BURST Taja! Posted 09/03/2014
Cecelia Graham: On 9/3/14, the ACC Lower Level elevator was inoperable and patients trying to get to their MRI/CT appointments were up to 30 minutes late. Two other VCUHS Team Members worked to walk patients, who were not a fall risk, down a flight of stairs which leads into the back of the MRI/CT. Within minutes the waiting room was filling up. Cecelia was aware of the inoperable elevator and went to work registering patients and assuring them they would be seen. STAR BURST! Posted 09/03/2014
Romekka Simmons: Romekka is the epitome of Star Service. She always has a smile for our patients, is empathetic to their individual situations and ensures they are taken care of properly. She immediately recognizes distress, and has assisted our clinical staff in 3 or 4 situations when patients presented at the registration desk who ultimately were either taken to the ED with a life threatening emergency or were admitted by their provider after their visit. She is atuned to our patients' needs, and for that she is definitely a VCU Health System STAR! Posted 07/16/2014
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