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Our Caring Service Begins with Me.

STAR Service isn’t a program – it’s a culture supported by our commitment to provide patients, visitors, and fellow team members with superior service. The STAR Service Common Purpose of “Our Caring Service Begins with Me” reminds us that this is both a team and an individual commitment. STAR Service’s foundation is based on our existing culture of Safety First and is the next important step on our journey to become the nation’s safest health system and the preeminent healthcare provider in the mid-Atlantic region.

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Star Bursts

Brenda Jackson: Brenda knew one of her fellow therapists was behind, and stepped in taking two additional patients into her already packed day providing excellent customer service. Posted 04/14/2014
Dr. Layson Denney: We really appreciate and respect how attentive you were to a patient case that required a close eye and teamwork for further POC establishment and emotional support. You and your team are thoughtful and wonderful to work with!! Posted 04/10/2014
Erin Iiams: Thanks so much for all your help with a complicated patient! It is much appreciated. The nutrition dept ROCKS!!! Posted 04/10/2014
Sarah Hubbard, NP: My wife had been having enormous problems in scheduling a test at a non-VCU facility. A couple of weeks and many phone calls had failed to resolve the issue. Sarah, although she is no longer following her, resolved the problem rapidly and gracefully. She took ownership of the issue and showed that she cares about VCU patients. Thanks! Posted 04/07/2014
Dana Mills: Mrs. Mills was extremely helpful in helping me to find out who to talk to about helping a patient get some problems of hers fixed. She even followed up with me to make sure I had gotten the answers I needed. Posted 04/03/2014
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